Frequently Asked Questions

Product Information

What ingredients do you use in your products?

At Essence, we use only the finest plant-based ingredients. Our products are crafted with natural oils, butters, and extracts to ensure they are gentle yet effective. We avoid synthetic chemicals and always opt for organic ingredients whenever possible.


Are Essence products suitable for all skin types?

Yes, our products are designed to be suitable for all skin types, including sensitive skin. We use natural ingredients that are known for their soothing and non-irritating properties. However, we always recommend patch testing a small area if you have concerns about allergies or sensitivities.


How can I find the right shade of makeup for my skin tone?

We offer a detailed shade guide on our website to help you find the perfect match for your skin tone. Additionally, our customer service team is always available to assist you with personalized recommendations.

Shipping & Returns

How long does shipping take?

Shipping times vary depending on your location. Orders typically take 1-2 business days to deliver. International shipping times may vary.


Do you offer international shipping?

Yes, we offer international shipping to most countries. Shipping costs and times vary depending on the destination. Please check our shipping policy or contact us for specific information regarding international orders.


How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order through our website or the carrier's tracking system.

Brand & Sustainability

What is Essence's commitment to sustainability?

At Essence, sustainability is at the core of everything we do. We use eco-friendly packaging, source ingredients sustainably, and are committed to minimizing our environmental impact. Our goal is to provide beauty products that care for you and the planet.


Are your products cruelty-free?

Absolutely! We are committed to animal welfare and do not test any of our products on animals. We also ensure that our suppliers adhere to the same ethical standards.


Is your packaging recyclable?

Yes, our packaging is designed to be fully recyclable. We use glass and paper-based materials that can easily be recycled to help reduce waste. We encourage our customers to recycle packaging after use to help contribute to a healthier planet.

Couldn't find your answer?

We're here to help. If you couldn't find the information you were looking for, please reach out to us directly. Our team is eager to assist you.